Frequently Asked Questions

What's your story, anyway?

Chill Systems manufacturers convenient, sustainability-focused products for outdoor recreation. Our flagship product, The Chiller, is a revolutionary, compact re-imagination of the traditional cooler that eliminates the need for wasteful single-use plastic bags of ice. Instead, the Chiller has freezing gel built inside, making it an excellent reusable option. It's the first ever portable beer and wine chiller which doesn’t require ice or gel packs to cool your drinks. 

The Chiller is lightweight, ultra-portable, and comes in a variety of attractive designs. It provides a hyper convenient beverage chilling experience that also helps customers save time, money, and the environment! To further support our environmental mission, Chill Systems also donates a portion of every sale to support clean water & sanitation infrastructure projects around the world.

How long will The Chiller stay cold?
A Chiller will keep its cool for about 6 hours if left out at room temperature. It can keep cooling up to 24 hours when combined with The Adventure Pack or Picnic Tote. See our Accessories page for more details!

How long does it take to chill drinks?
Room temperature drinks will drop up to 20 degrees in the first hour. For quickest chilling you can rotate in a new round in as little as every 30 minutes. For maximum coldness, room temperature drinks will be at their coldest point after two+ hours. If drinks are pre-refrigerated, they will stay at a nice crisp drinking temperature for even longer than the 6 hours promised. 

How long should I freeze my Chiller?
We recommend freezing your Chiller at least overnight. For the best experience, The Chiller can stay in your freezer all the time to be ready at a moments notice!

Can I put the Chiller in the freezer with the colored sleeve on?
Sure can! The Chiller can be frozen as is including any of our color or printed wraps - you can put the whole unit in the freezer just as it arrived in the box.

How many drinks can the Adventure Pack or Picnic Tote carry?
The Pack can carry a Chiller plus a 6-pack of 12 oz cans or two 750 ml bottles. The Tote can carry a Chiller plus twelve 12oz cans or bottles, or four 750 ml bottles of wine or spirits. 

What can I do to maximize The Chiller's cooling power & duration?
The most important thing is to keep the Chiller out of direct sunlight. Insulation is best, and our insulated bags are specifically designed to keep The Chiller cold for as long as possible. It is also recommended to freeze the Chiller for as long as possible before use, allowing a 'deep freeze' to set in.

How do I clean The Chiller?
Rinse The Chiller inside and out in the sink, using warm or cold water with a soft sponge or paper towel.  Dry with a towel. The Chiller is not dishwasher safe.

Can I fly with Chillers?
Yes. Checked luggage is no problem, however TSA requires that chillers be frozen if packed in carry-on luggage.

Do you have a rewards program?

Yes! Send us an email to [email protected] if you are interested in earning rewards for referring sales. We offer discount codes for all referrals. 

Where do you ship?
U.S. & Canada at this time. We hope to expand internationally soon!

What is your warranty?
We stand behind our products - they're built to last! Chill Systems supports all items with a one year warranty for any manufacturing defects. Please contact [email protected] to inquire about a warranty claim.

What is your returns policy?
We offer a 30-day money back guarantee on all products. Please see our Shipping & Returns page for more information. Please contact [email protected] if you have a returns claim for instructions on returning your products.

Is the Chiller recyclable?
The Chiller can be recycled if prepared properly. Before sending to a recycling facility, separate the black EVA wrap from the plastic inside. 

Do you have an ambassador program?
Yes! We offer a commission based ambassador program for Chillers across the country to join our team. Please contact us at [email protected] for details.

What makes your products better than other options on the market?
In short, Chill Systems products help customers save time (no store run), save money (no $ on ice bags), save space (more compact and portable than a cooler), and save the environment (cut down on single use plastics and clean water resources). They offer a utility that any consumer can get behind (cold drinks anywhere you want) in a convenient form factor (about the size of a football) and in a design you love to show off (or even your own company logo!). 


If you can't find the answer you're looking for here, please feel free to email us at [email protected] with your questions. We're happy to help!